At Interpreting Solutions we are always striving to improve our services, products and the client/language professionals experience.

We conduct research and development surveys on an annual basis to collate the views of the language professionals who work with us.

Below is a selection of the feedback from our most recent survey:

Support Professionals – various

“Prompt email, text and phone calls”

“Usually I have everything I need, in the odd event that I do need something, I simply text or call the office”

“I have been happy with the service so far”

“I also had a chat with Dawn over the phone who was really helpful”

“Very High Standards”

“I would regard this agency as one of the best as I haven’t had any problems with payments, educational bookings are to my liking and job requests are usually made well in advance”

“Good communication and PO’s sent through in good time”

“Client name, location, time and extra info regarding parking was provided – very useful”

“I am happy of the quality of service provided by Interpreting Solutions”

“Keep on doing a great job”

“All staff are friendly and helpful”

“Great to work for, invoices paid on time, flexible attitude and plenty of work”

“Very happy, always friendly, informative and helpful”

“Always very friendly, always prompt and staff get back to me within the stated times, staff are always happy to help and are very supportive”

“Superb quality of service for us as service providers and always with deaf people at heart”

“Big thumbs up to Dawn and Jannette”


HEI Feedback

“This partnership grows in strength each year, The organisation skills shown by Interpreting Solutions has been excellent. There is a key contact assigned to us and we are contacted for assistance with administrative issues such as semester dates and timetables at the start of the semester and they continue with very little input from us after that. We encourage the student to maintain communication with Interpreting Solutions for the changes to timetables, venues and such related issues but are happy to liaise where necessary”

“The service staff have an excellent understanding of Deaf and Hearing impaired students’ needs and we are confident they will meet those needs”

“In Higher Education the DSA funding system is often complex but the company has a good understanding”

“Yes I would recommend them to other HEI’s”

“The service reduces the requirements of the Disability Adviser to source, match and book assignments for BSL Interpreters”

“One can deduce that the Communication Support Workers in such a specialist field are benefiting from an organisation that understands their code of practice and management requirements”

“Interpreting Solutions provide reports on activity and cost on request to help our team manage any costs which we may need to meet on reaching the students DSA limits”

“Our administrative team report good communication with staff at Interpreting Solutions”

“We also undertake a face to face annual review and make plans for the following year”

“In addition, using Interpreting Solutions means the Disability Adviser is then sufficiently distanced from the service provision to be an effective conduit between student, the department and the service provider”







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