Privacy Policy

Introduction
This privacy policy notice is for Interpreting Solutions Ltd and its website: www.interpretingsolutions.co.uk.

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information including your rights under current laws and regulations.

Definitions
I / Our / Us / We Means / refers to: Interpreting Solutions Ltd
You / The User Means / refers to: persons using this website
GDPR Means: General Data Protection Act 2018
ICO Means: Information Commissioner’s Office
Contract / Assignment Means: Booking / Engagement of your services

Interpreting Solutions may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 25th May 2018

If you have any questions about this policy, please email: dataofficer@interpretingsolutions.co.uk or write to: Interpreting Solutions Ltd, South Court, Sharston Road, M22 4BB

Processing of your Personal Data
Under the GDPR (General Data Protection Regulation) we collect information about you in the following ways:

Information you give to us. This includes personal data collected:

·         When you register your details via our website.

·         When you contact our office (including but not limited to) to register as a supplier, to discuss a booking or raise a query in relation to the assignment that you have been assigned.

When we do business with you, which will usually include:

·         Full or partial contact details including names and addresses, telephone and email details.

·         If you have special requirements then it may also be necessary to collect details about any other preferences that you may have.

We are registered with the ICO under the Data Protection Register, our registration number is: ZA212508

 

PURPOSE LEGAL BASIS
We store the personal Data in our systems for administrative purposes ·         Consent, where required

·         Enter into or perform a contract to which you are a party

We will have to verify your identity in some instances, in order for you to complete the assignment for which you are contracted ·         Enter into or perform a contract for which you are a party

·         For the purpose of our, or a third party’s legitimate interests, including keeping our records up to date

We store your personal data in our database(s), after your contract has been completed to the extent as required by the law, and if you wish to continue receiving bookings from us ·         Compliance with a legal obligation

·         For the purpose of our legitimate interests, including:

·         Keeping records up to date

·         Managing our on going relationship with you

We process your booking / contract, howsoever made directly or via a third party ·         Enter into or perform a contract to which you are a party
We offer and provide services / bookings / assignments which we think you may be interested in, via email, telephone or other media, you can unsubscribe and we will no longer send you notifications ·         Consent, where required

·         Enter into or perform a contract for which you are a party

·         For the purpose of ours, or a third parties legitimate interests

We use payment data for invoicing purposes ·         Enter into or perform a contract for which you are a third party
We endeavour to provide a high level of security of the information that we store, as well as our systems(IT), by means of encryption, passwords, procedures and policies and professional IT support. ·         For the purpose of our, or a third party’s legitimate interests, including maintaining appropriate physical / IT and network security
We engage in activities required for compliance with legal obligations, third party claims or public authorities ·         Consent (if required)

·         Enter into or perform a contract for which you are a party

·         For the purpose of our or a third party’s legitimate interests

·         Compliance with a legal obligation

If you have special requirements that are necessary for you to carry out your obligations the terms of the contract or personal data in relation to disability ·         Consent
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Data retention period:

We will continue to process your information under this basis until you withdraw consent or to the extend as required by the law

Sharing your information:

Your data will only be shared if you have agreed to it being shared or if it is necessary to share it in order to achieve a legitimate interest or it is a legal requirement that we share your data.

If you have any questions about who your data may be or has been shared with you can contact dataofficer@interpretingsolutions.co.uk

We do not sell any of the personal data we hold.

Examples of when we may share your personal data include:

·         To provide the services to you that you have requested;

·         To let you know about directly relevant services which may be of interest to you;

·         To achieve legitimate outcomes such as assignment fulfilment;

·         Where we share your data to comply with a legal obligation, such as the obligation to undertake anti-money laundering checks;

·         If we are legally required to share your data with law enforcement agencies

Your Rights
Under the GDPR your rights are as follows.

  • The right to be informed; You have the right to be informed about the collection and use of your personal data
  • The right of access; You have the right to access your personal data, you may request a copy of your personal data by writing to: dataofficer@interpretingsolutions.co.uk
  • The right to rectification; If you believe that the information we hold about you is inaccurate, wrong, no longer relevant you may ask us to change or remove the data by writing to: dataofficer@interpretingsolutions.co.uk
  • The right to erasure; You may request your personal data to be erased from our system(s) if it is no longer necessary for the purpose that it was used, if you have withdrawn your consent, if you feel that the data was processed unlawfully in writing to: dataofficer@interpretingsolutions.co.uk
  • The right to restrict processing; You may request that we restrict the processing of your personal data, if you think that our processing is incorrect, inaccurate, unlawful, excessive, incomplete or no longer relevant, restricting processing allows us to continue to store your data but not use it in any way. You may request a restriction to the processing of your data by writing to: dataofficer@interpretingsolutions.co.uk
  • The right to data portability; You have the right to receive the personal data that you have given to us, in a commonly used and machine readable format, you can request this by writing to: dataofficer@interpretingsolutions.co.uk
  • The right to object; You have the right to object depending on your situation at the time of processing the data, you can also object at anytime if we use your data for direct marketing purposes or for profiling, to do so you can opt out by using the option we provide in the direct marketing email or in writing to: dataofficer@interpretingsolutions.co.uk

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We will respond to any of the above concerns in line with the GDPR response policy, within one month. If the request is complex or we have received a number of requests from the same individual, we may extend the reply period by a further two months.

SECURITY
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Cookies and how we use them
What is a Cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages of our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

·         Analyse our web traffic using an analytics package, Aggregated usage data helps us improve the website structure, design, content and function

·         Identify whether you are signed in to our website. A cookie allows us to check whether you are signed into our website

·         Test content on our website. For example 50% of our users might see one piece of content, the other 50% a different piece of content

·         Store information about your preferences. The website can present you with information you will find more relevant and interesting

·         To recognise you when you return to our website. We may show you relevant content, or provide functionality you used previously

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling Cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions, some pages and services may become unavailable to you.

Unless you have changed your web browser to refuse cookies, our website will issue cookies when you visit it.

Links to other websites
Our website may contain adverts, sponsored and affiliate links on some pages.

Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website

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