Welcome
Dear Student,
There have been a number of changes to the way that Student Finance England operates, particularly with DSA.
As an agency supplying non-medical helpers, we have an obligation to make you aware of the terms and conditions that we operate under when supplying your support.
On this page is our Student Information Pack, please read this and make sure that you familiarise yourself with its contents.
The information will explain how to use our services and provide details of our processes, complaints procedure and how to arrange your support
We require you to complete your personal details via the online forms - We are using electronic signatures to sign these documents - this is easy to do with your mouse.
It is important to note that if you are in receipt of SSP, the sessions MUST be carried out in a Comfortable and Confidential location, such as a private room within the University Library, Public areas are not acceptable, such as coffee shops etc. When booking your SSP session, please advise Interpreting Solutions if your location meets this criteria.
As an organisation we pride ourselves in providing a quality service, so that we can improve and change the way that we work, we require your feedback about our services. As part of our ongoing Quality Assurance, we will ask you to provide feedback via our website online feedback form, you can if you wish provide the feedback anonymously, by following the instructions at the top of the form. Please remember that you can in addition provide feedback any time that you feel it is necessary to do so.
If you have any questions or require clarification of any of the documents within the pack, please do not hesitate to contact us.
Welcome to Interpreting Solutions 2UK
Complaints & Appeals Procedure
Department for Education Cancellation Policy
How to Work with an Interpreter
Useful Contact Details
All general contact in relation to your studies i.e.
- To make a booking
- Notify of absence
- Timetable updates & changes
- Forward materials for your lectures etc
Email: info@interpretingsolutions2uk.com
Telephone: 0161 998 6318
SMS: 07708 795573
Online chat - at our website via pop up
You will be allocated a dedicated Support Facilitator who will be your main point of contact throughout your time as a client of Interpreting Solutions
Your Support Facilitator will make contact with you and advise you of their direct contact details in due course